Did You Know?
- Payments are NON-REFUNDABLE under any circumstances after the payment has been made.
- Credit card and Passport copies should be sent in case required by email.
- We bear the right to cross check all credit card details once you arrive at Colombo.
- In case of any fraudulent activities we are unable to revise the payment except the deductible up to USD 50.00 only.
- (In the event of credit card fraud or unauthorized use of your credit card by third parties, most bank and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse which may sometimes be subject to a deductible (usually set a USD50(or the equivalent in your local currency)). In the event that your credit card company or bank chargers the deductible from you because of unauthorized transaction resulting from a reservation made on the platform. We will pay you this deductible up to an aggregate amount of USD 50 (or the equivalent in your local currency). In order to indemnify you. Please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (info@hamoos.com). Please state the credit card fraud in the subject line of your email and provide us with evidence of the charges deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using hamoos.com’s secure server and the unauthorized use of your credit card resulted through our default or negligence and through no fault of your credit card resulted through our default or negligence and through no fault of your own while using the secure server).